Check whether the username was misspelled.Check the following items for logging in successfully before you decide to register a Microsoft account:ġ.1 Is there anything wrong with the information that has been entered? When you try to log in to Microsoft, if a message is displayed indicating that your Microsoft account does not exist and asking you to enter another email address or create an account, this means that the username you entered is not the one that is linked with your Microsoft account. You can use this account to log in to, install, or manage Office software.Ĭheck point 1: Find the Microsoft account. If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated with that account.The account you linked with Office is the email address you used when you bought or activated Office for the first time. When you see the account you're looking for, select Sign in. Request a security code to be sent to the phone number or email you used. Look up your username using your security contact phone number or email address. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. Move on to the next step: Step 2: Check products or services where you used your Microsoft account Lookup your username if you have security info set up on your account Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info.
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